Decoding the DNA of Hybrid Teams

The sudden and rapid shift to hybrid workplaces brings a unique opportunity for exploring new ways of working. What makes the emergence of hybrid models different from past seismic changes in the business landscape, such as the industrial and information revolutions, is that the hybrid workplace is primarily about embracing new behaviors enabled by technology rather than new technologies redefining businesses and behavior. If you’re a leader navigating this new world, your first…

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22 August 2021

Leadership / Virtual Teams

Trust. The Missing Metric.

When Peter Drucker said, "If you can't measure it, you can't improve it." he was, in essence, advocating a cure for mediocrity through better metrics. Unfortunately, he didn't specify what should be measured. Devan was excited about her promotion from leading a single team in the CS organization to Head of Customer Success at a remote-first enterprise software company. Her former CS team consistently outperformed the other teams in the group across customer…

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8 November 2020

Diversity / Inclusiveness / Leadership / Performance

How to Build a Team that (Actually) Embraces Inclusiveness

In my work with teams, I found that most people describe themselves as "almost always" or "always" inclusive. Yet, too often, I've seen those same people demonstrate subtle acts of exclusion and discriminatory mindsets that keep their co-workers off the dance floor. A few years ago, a young woman from South East Asia presented some promising new product research results in a department review. After the meeting, an executive intended to compliment her…

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30 August 2020