Are You Measuring what Really Matters?
When Peter Drucker said, “If you can't measure it, you can't improve it.” he was advocating that organizations could improve their performance through better metrics. I would argue that Drucker got it right, but that he should have added “and what you measure matters the most.” Many teams fail to measure the most critical predictors of their effectiveness over time – the health of the relationships between team members and across teams. Unlike…