Trust. The Missing Metric.

When Peter Drucker said, "If you can't measure it, you can't improve it." he was, in essence, advocating a cure for mediocrity through better metrics. Unfortunately, he didn't specify what should be measured. Devan was excited about her promotion from leading a single team in the CS organization to Head of Customer Success at a remote-first enterprise software company. Her former CS team consistently outperformed the other teams in the group across customer…

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Team Relationship Management: The Audiobook is Here!

 Trust worldwide is at an all-time low. But, business goes on and the demand for innovative solutions requires networks of teams. Many of these teams have been forced to work remotely, compounding already complex dynamics and heightening their frustrations. Now, more than ever, cultivating trust on teams and helping each person feel secure, safe, and supported is the key to reducing stress at work, building inclusiveness, and keeping performance at its peak.…

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