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Decoding the DNA of Hybrid Teams

The sudden and rapid shift to hybrid workplaces brings a unique opportunity for exploring new ways of working. What makes the emergence of hybrid models different from past seismic changes in the business landscape, such as the industrial and information revolutions, is that the hybrid workplace is primarily about embracing new behaviors enabled by technology rather than new technologies redefining businesses and behavior. If you’re a leader navigating this new world, your first…

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The ROI of Trust

Trust is like oxygen. It is an essential element that drives engagement and fuels performance. It fosters inclusiveness and binds a group of diverse people together to pursue a common purpose. Too often, leaders take it for granted – until it becomes dangerously low. Then, faced with symptoms like low engagement or rising turnover, they embrace a patchwork of remedies to treat the symptoms rather than the root cause. For leaders who dare…

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The Alchemy of Leadership. Three Essential Ingredients for Success.

Here in the Wasatch mountains, 2020 arrived with fresh snowfall and the promise of more powder to come in the first few days of the new year. For those who traveled here for the Christmas and New Year holiday in hopes of an idyllic winter vacation with heaps of snow and cozy evenings around the fireplace, their wish came true. For me, the holidays have been a delightful mix of spending time with…

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Predicting Team Performance: Stop Flying Blind

Virtually every leader touts a deep belief in teams and teamwork and preaches the importance of it. The research that supports their enthusiasm is incontrovertible. Yet, most organizations do little to train their team leaders, especially first-level leaders, in how to develop and maintain high-performance teams. This high-say-low-do approach to team development results in an all too common pattern of team performance: Leadership launches a new team initiative with much fanfare, a carefully…

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The Importance of Transformational Team Communications

Complex global business environments, and the need for agility in both decision making and execution, are driving organizations towards ever greater collaboration and teamwork as the means of resolving challenges and creating competitive advantage. Most leaders agree that one key component in ensuring effective team functioning is the content and quality of communications to, and among, team members. Interestingly, I found – in both my work with teams and my research on team…

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Exceptional by Design: Teamwork @ IDEO

A few years ago, I had the pleasure of working alongside an IDEO team on a project for a consumer audio company. Two learnings stand out from that experience. The first was the way the IDEO team balanced a disciplined design process with creative thinking. The second was their instinct to collaborate and learn, even from another team at a startup company. Seeing the results of their approach, we adopted those lessons into…

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