Three Ways Behavioral Science Will Shape the Future of Leadership Development

Summary A combination of global pandemic and a new generation of employees are driving a realignment of the employee-employer dynamic. As people re-examine their work priorities, enlightened CEOs and senior leaders increasingly recognize that managers who understand and effectively influence human behavior deliver better results. Behavioral science is moving front and center as executives rethink leader development. With this focus they are asking which of the many behavioral science insights and tools will…

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22 March 2022

Leadership / Virtual Teams

Trust. The Missing Metric.

When Peter Drucker said, "If you can't measure it, you can't improve it." he was, in essence, advocating a cure for mediocrity through better metrics. Unfortunately, he didn't specify what should be measured. Devan was excited about her promotion from leading a single team in the CS organization to Head of Customer Success at a remote-first enterprise software company. Her former CS team consistently outperformed the other teams in the group across customer…

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8 November 2020

Audio / Coaching / Leadership

Team Relationship Management: The Audiobook is Here!

Trust worldwide is at an all-time low. But, business goes on and the demand for innovative solutions requires networks of teams. Many of these teams have been forced to work remotely, compounding already complex dynamics and heightening their frustrations. Now, more than ever, cultivating trust on teams and helping each person feel secure, safe, and supported is the key to reducing stress at work, building inclusiveness, and keeping performance at its peak.…

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12 October 2020

Diversity / Inclusiveness / Leadership / Performance

How to Build a Team that (Actually) Embraces Inclusiveness

In my work with teams, I found that most people describe themselves as "almost always" or "always" inclusive. Yet, too often, I've seen those same people demonstrate subtle acts of exclusion and discriminatory mindsets that keep their co-workers off the dance floor. A few years ago, a young woman from South East Asia presented some promising new product research results in a department review. After the meeting, an executive intended to compliment her…

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30 August 2020

Coaching / Leadership / Motivation and Engagement / Performance

The ROI of Trust

Trust is like oxygen. It is an essential element that drives engagement and fuels performance. It fosters inclusiveness and binds a group of diverse people together to pursue a common purpose. Too often, leaders take it for granted – until it becomes dangerously low. Then, faced with symptoms like low engagement or rising turnover, they embrace a patchwork of remedies to treat the symptoms rather than the root cause. For leaders who dare…

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14 June 2020

Leadership

Seeing the Potential for Extraordinary

Why is it that some people see the potential for extraordinary in others when everyone else sees only the ordinary? Thanksgiving is a few days away and snow is in the forecast which means lots of visitors to the ski slopes and lodges here in Park City. So before things get too busy I figured I'd pull a chair up close to the fireplace at my favorite mountain lodge, indulge in a mug…

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24 November 2019

Leadership

Crafting Your Leadership Legacy

I can still recall the feeling of satisfaction and anticipation that came with my promotion to Senior Product Manager and my first people leadership role. Reading the company announcement that named my new team, and our mission to define the next generation of products to fuel the company’s growth, I was determined that we were going to be the best, exceeding every expectation in the relentless pursuit of our goals. I was already…

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22 September 2019

Leadership / Virtual Teams

The Essential Ingredients of Virtual Team Success

Virtual teams face greater complexity and uncertainty as they strive to overcome the barriers of time, distance, culture, and communications. When successful, virtual teams enable the best talent to come together and amplify energy, competencies, and creativity. However, there are significant challenges to developing highly-effective teams across time zones and cultures. One of the top challenges for virtual team leaders is the critical importance of developing and maintaining trusting relationships across their team.…

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15 April 2019